Find My Holidays
USD ($)
image

Refund Policy

Prior to cancelling any tour or travel services through Find My Holidays, we kindly urge you to take a few moments to thoroughly review our Cancellation and Refund Policy. It is essential to be well-informed regarding the terms and conditions associated with cancelling your planned trip. By doing so, you will ensure a smoother experience and have a clear understanding of the outlined procedures and potential refund options provided by Find My Holidays.

If you need to cancel your tour or travel services for any reason, whether it's something you can control or not, kindly let us know in writing. Please share the details with us by sending an email to contact@findmyholiday.in. We'll be here to assist you with any questions or concerns you may have. Please go through to this.

Cancellation of Tour by Client

If, due to circumstances completely beyond your control, you are unable to proceed with your booked tour, you may have the option to transfer your reservation to someone who meets all the tour requirements. Just make sure to notify Find My Holidays at least 14 days before the scheduled departure date. In case this transfer is arranged, both the person transferring the booking and the transferee will be responsible for the tour payment and any additional costs resulting from the transfer. This is to ensure fairness and smooth arrangements for everyone involved.

If you've booked a private tour with Find My Holidays but need to change your plans, no worries! We are happy to help you reschedule your tour to a later date. However, please keep in mind that there might be some costs involved. According to our cancellation policy, you'll be responsible for paying any cancellation fees. Additionally, if there are any unexpected expenses that come up until you are able to take the tour on the new date, such as accommodation, transportation, fuel, taxes, or fees charged by third-party suppliers, you'll need to cover those as well. These costs can be influenced by factors like currency fluctuations, park fees, tax increases, or government actions that impact the tour price. We just want to make sure you're aware of these possibilities. Please let us know if you have any questions or need further assistance!

The cancellation fees are based on the date we receive your cancellation request at Find My Holidays. They are stated below as a percentage of the total amount you paid for the tour you're cancelling:

  • 60 days & prior to arrival – 15% of the tour/service cost.
  • 30 days & prior to arrival – 25% of the tour/service cost.
  • 30 days to 15 days prior to arrival – 50% of the tour/service cost.
  • 14 days to 8 days prior to arrival – 75% of the tour/service cost.
  • 07 days & less, prior to arrival or no show – NO REFUND.

Cancellation Policy for Wildlife Safaris in Indian National Parks

Please be aware that once a wildlife safari is booked in any of the Indian Wildlife National Parks or sanctuaries, it becomes non-refundable. We regret to inform you that any request for a date change will be treated as a cancellation; therefore, no payment will be refunded or adjusted in such cases. We kindly request your understanding regarding this policy.

  • 30 days & prior to arrival – 25% of the wildlife safari/service cost.
  • 30 days to 15 days prior to arrival – 50% of the wildlife safari/service cost.
  • 14 days to 8 days prior to arrival – 75% of the wildlife safari/service cost.
  • 07 days & less, prior to arrival or no show – NO REFUND.

Cancellation and Changes

By booking a tour with Find My Holidays, you, our valued client, understand that adventure travel, especially in India, requires a great deal of flexibility. You also acknowledge that we may need to make reasonable alterations to your tour and/or itinerary. We want you to be aware that the route, schedules, timings, accommodations, itineraries, amenities, and mode of transport mentioned may be subject to change without prior notice. This could happen due to various circumstances or events, such as sickness or mechanical issues, incidents in the tour location, flight cancellations, strikes, political disputes, entry or border difficulties, extreme weather, or any other unpredictable situations beyond our control. Please know that we will always strive to provide you with the best experience possible. However, if unforeseeable circumstances arise, we kindly ask for your understanding and assure you that Find My Holidays is not responsible or liable for any such changes or amendments that may occur.

"Find My Holidays will not be responsible for any discounts or refunds for services that were missed or unused by the client, if it is not the fault of Find My Holidays, its suppliers, or representatives. This includes situations where the client's participation in the tour is terminated due to their own fault, negligence, or breach of our Terms and Conditions. While we will do our best to ensure that your booked tour goes according to plan, we cannot guarantee that we will always follow the agreed itinerary. We reserve the right to make changes to the itinerary if necessary or beneficial. We will try to inform you of any changes before the tour starts, but we are not obligated to do so and will not be liable for any refunds resulting from such changes. Please note that we have limited control over the management of the accommodations we use on our tours. Therefore, in certain situations, there may be limitations or variations beyond our influence.

Refund

When it comes to getting a refund for services that you paid for but didn't use or cancel ahead of time, we will calculate the refund based on our cancellation policy mentioned earlier. The money will then be refunded to the person who made the payment. Keep in mind that it may take 2-4 weeks for the refund to be processed due to banking procedures. If the refund is credited to your credit card or bank account, the bank charges will be deducted from the refund amount.

Important Notice:

Please be reminded that written cancellations can be submitted on any working day from Monday to Saturday. Regrettably, we are unable to process cancellations received on Sundays. However, rest assured that if you send your cancellation on a Sunday, it will be considered on the subsequent working day, which is Monday. We appreciate your understanding.

Also, please note that any bookings made for the X-mas and New Year period, specifically from December 20 to January 5, are considered non-refundable, and payment will be retained.